At MXSafeWear (operating as UFO Shop), we stand behind our motocross gear like we stand behind our riders. If your 100% goggles or protective equipment doesn’t meet your expectations, our straightforward returns process will get you back on track faster than a pit stop.

Our Returns Promise

We accept returns within 15 days of delivery for most items. Your gear must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for goggles and helmets)
  • Accompanied by proof of purchase

Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Opened goggle lenses (100% Accuri, Racecraft, and all other goggle models)
  • Used body protection (elbow/knee pads, body armour)
  • Custom or special order items (like Beta Individual Plastics)

These exceptions help us maintain the highest safety standards for all riders.

How to Return Your Gear

Step 1: Initiate Your Return

Email our rider-support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hi MXSafeWear Team,

I’d like to return the following item(s) from order #[Your Order Number]:
– [Product Name, e.g., “100% Racecraft 2 Goggles”]
– [Size/Color if applicable]

Reason for return: [e.g., “Incorrect size”/”Changed mind”]
I would like: ☐ Exchange for [Product Details] ☐ Full refund

Please advise next steps.

Thanks,
[Your Full Name]
[Your Contact Number]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Key points:

  • Repackage items securely in original packaging
  • Include all original contents (lens bags, tags, etc.)
  • Ship to our Cardiff HQ: 60 St Mary St, Cardiff, GB CF5B 1NP
  • We recommend using a tracked service – you’re responsible until we receive the return

Step 3: Processing

Allow 3-5 business days after we receive your return for processing. We’ll email you:

  • Exchange confirmation with tracking details
  • OR refund confirmation with expected timeline

Refund Details

Once processed, refunds are issued to your original payment method:

  • Credit/Debit Cards: 3-10 business days (varies by bank)
  • PayPal: Typically within 24 hours

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

Need a different size or model? We’ll ship your replacement as soon as we process your return. For faster service:

  • Place a new order online
  • Request a refund for the original item

This ensures you get your gear faster – especially important for race-ready equipment.

International Returns

For riders outside the UK:

  • Mark the package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund any original customs/duties fees
  • Return shipping costs are the rider’s responsibility

Pro Rider Tip

Considering new goggles? Order multiple lens options and return the unused ones within 15 days. This way you can test different tints for your local tracks while staying within our policy.

Questions?

Our gearheads are ready to assist at [email protected]. We respond faster than our Standard Track Shipping – typically within one business day.

Now get back to what matters – riding protected with confidence, knowing MXSafeWear has your back.